Indian Govt tells public banks to deal better with consumers |
Indian Finance Minister Nirmala Sitharaman has emphasised the need for better data sharing between customers and Public Sector Banks at the regional level. Addressing a function in New Delhi, she said banks require judicious mix of personal customer information and data. Sitharaman said the government wants to use data analytics in the banking sector. The Minister pointed out that many branch level officers in public sector banks do not have enough information on government schemes. She said, bank branches in hinterland suffer as employees cannot speak in customers` mother tongue. Sitharaman said, the bank employees should speak the local language. The Minister also launched Ease 3.0 for smart, tech-enabled banking for aspiring India.
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